Barclays Business Systems - Support for Integrated Business Solutions and Equipment

Service with a smile

We pride ourselves on the quality and range of service we offer to our valued clients

We understand the importance in keeping your business running smoothly and will always ensure this is our priority

Support Web Site Info

Our support site gives our clients on support 24 Hour, 365 days a year, private access to a wealth of information and updates.

Latest Manuals - Make sure you have the latest releases of all Manuals
Download Area - For instant access to the latest versions of our software. There is also a range of useful utilities and parts files.
Technical Bulletins - To guide you though common Installation and setup tasks from Installing Windows to setting up a Network
Trouble-Shooter - To help you quickly solve any Windows, Network or Program problem.
Discussion Groups - Discuss any issue with other users and our support team. This discussion feature supports threads so you can follow a particular subject.

Telephone support

Sometimes you just need someone to talk it through with. Our Trained support staff are there to personally deal with any queries and help make your life easier.

We aim to answer your call within 3 rings
We aim to solve 90% of problems within the hour
We make sure you can always contact us. If all staff are busy on calls you can record your details and we will call you back as soon as someone is free

Site Visits

If you need someone on-site in a hurry we have a network of specialists who can help with anything from training to sorting out a tricky hardware problem. Our Job is to make your Business run smoothly.

Each client has an Area Business Consultant assigned to them to help and advise at every stage
We also have technical specialists who can deal with more specialist issues
Our rates are extremely competitive

Support Contracts

We encourage all our clients to subscribe to an annual Support Contract to ensure they have access to our client support site and the peace of mind of having a dedicated team to ensure their system is performing well. The Support contract consists of:

24/7 Access to our Client support site - User ID and Pass-code supplied
Telephone support - Primarily for the product supported, however we will try to help on any IT issue.
Optional Program Updates - On certain products. Please ask

If you do not have a support contract we can still provide program updates and take support calls, however we do have to make a charge for this.